We were at the Aloft for yet another company event for a couple of days / nights a few months back. We found out that it had just recently opened and decided to try it out. We were not disappointed and generally find it hard to fault anything.
The staff / talents (entrance, lobby reception, housekeeping, and event/banquet) were all cool and friendly. They engaged us in pleasant conversation whenever they could but were also sensitive enough to know their boundaries. These people can carry a conversation. One of the banquet staff (unfortunately not the one in the picture though) approached me to ask if I needed some help on my break. Told him I didn't need one and that I just came out from the meeting for a 15 minute breather. He immediately offered me coffee and gave me a spiel on what's recommended on the refreshment counter and went so far as to get them for me since balancing coffee, my clutch, iPhone and a plate of food on 4 inch heels could mean he might have to do some "carpet clean up!" He kept me company and we talked about the hotel, what's going in KL and the like and politely wished me a good day when I told him it was time to go back inside. Pleasant conversation, I must say.
(pixes courtesy of starwoodssoutheastasia)
The hotel gives a fun vibe and has small details such as awesome music videos in the elevators instead of the boring old-school elevator music and even their staff have a more smart-casual-ish style of uniforms. The overall decor is fresh, fun, young and funky-quirky that appeals to a younger crowd and the young at heart.
The Nook coffee house, though small has a differentiating decor and food there is not too bad for fussy eaters like us. Though it caters for a smaller crowd, the buffet menu tries to impress with sarawak laksa in the list, for instance - not usual for any hotel - which was quite nice.
The room is standard in size with enough room for two. Good sized shower and well designed dressing area. We really loved the colorful hotel concept that was brought in to the room as well. We found out that there are several clusters of rooms with different headboards - they had funny caricatures depicting typical Malaysian / foreigner's experiences in Malaysia. Quite funny and true! Beds were really nice too.
The Ballroom and the Meeting Rooms were also equally well appointed and we loved the decor there as well. We had very minimal hiccups. The lighting and sound system were in good order and the technicians were always on standby to cater to our AV needs.
All in, Aloft is a good stay and we certainly won't mind staying there again and organizing future events with them. Keep up the good work and hospitality standards, guys! We think you beat some five star big boys in that department and you're certainly more hip!!
Oh, did we mention that it's easy to get there since it's right smack in Sentral KL where you can access it via cabs, the airport ERL or the city LRT, if not by car? Awesome!
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