We had the unfortunate incident of a water shutdown in our apartment complex and like most residents, we decided to check in to one of the hotels in KL in the middle of the night. Since we had a company event at the Intercon the next morning, we chose to stay there overnight. Upon calling for reservations, we were told we could just walk in as they had plenty of rooms available. Easy enough.
Upon arrival, we conveyed the same info to the reception staff and we received a look as if "walk-ins" were undeserving of their attention. Our company organizes events at this hotel quite a bit so we knew that there were refurbished rooms and requested for one. Again, the incredulous look which really pissed ME off. We were made to feel like beggars until they saw the credit card I whipped out. In hindsight, I told my husband I should've done the "Pretty Woman", and told them they just made a HUGE mistake, and checked us in the VIP suite instead! (In case you're wondering, yes, i LOVE that movie and i know most of the dialogue by heart. haha).
Anyway, because we were tired and it was almost dinnertime when we got there, coupled with the fact that we did have our company event in the ballroom the next morning (where I am the signatory for all hotel invoices, I might add!), we just waited for our keys and stayed.
Intercon, consider yourselves lucky that the refurbished executive room and that one friendly guy who delivered our room service meal made up for what we experienced. Otherwise, it'd have been a sheer disappointment and I'd have been your most difficult customer the next morning and let my other colleagues at the Twins know to take their business elsewhere. It's too bad, really because I stayed at the Montreal Intercontinental and the experience was completely different! I guess they have a problem with consistency.
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